Customer FAQs
Pricing, availability, delivery, opening hours, and policy questions answered in your own words, from your own knowledge base.
WhatsApp AI sales agent
Turn Incoming WhatsApp Messages into Qualified Sales on Auto-Pilot.
Stop leaving prospects on read. Deploy Lexi directly to your business WhatsApp to handle customer FAQs, qualify buyer budgets, and capture leads 24/7 without manual typing.
Uses your existing business number Replies in seconds, any hour Human takeover any time
Lexi · Sales
online
Good evening. Do you still have the deluxe package available for December?
Good evening. Yes, December still has openings. Which week were you thinking of?
Second week. What does it cost?
The deluxe package runs ₦250,000 for that week. Shall I hold the slot while you decide?
Yes please. Name is Kemi.
Held for 48 hours, Kemi. I have logged your details and a colleague will confirm in the morning.
A real pattern: enquiry at 23:47, qualified and held by 23:49, with nobody awake.
The cost of a late reply
Most WhatsApp enquiries are lost in the first hour.
Buyers message three businesses at once. The first useful reply usually wins, and it is rarely the one that arrives tomorrow.
Manual WhatsApp
- Messages pile up overnight and on weekends
- Staff retype the same five answers all day
- No record once the chat scrolls away
- Unqualified enquiries eat your best selling hours
- Follow ups depend on somebody remembering
Lexi on WhatsApp
- Every message answered in seconds, any hour
- FAQs handled from your trained knowledge base
- One CRM row written per conversation
- Budget and intent qualified before handover
- Follow ups and reminders sent on schedule
What Lexi handles
The work your team does by thumb, done automatically.
Budget qualification
The same qualifying questions your sales team asks, so every handover arrives with a budget band already attached.
Lead capture 24/7
Name, contact, and enquiry captured in the flow of the conversation, without a form and without manual typing.
Booking and follow up
Appointments offered, held, and confirmed. Renewal and follow up reminders sent without anyone setting an alarm.
Lead logging
Chats scroll away. Rows do not.
Website chat and WhatsApp write to the same six column record, so there is one place to look each morning.
| Name | Contact | Enquiry | Budget | Source | Logged |
|---|---|---|---|---|---|
| Kemi B. | 0803 ••• 4412 | Deluxe package, second week of December | ₦250k | Today 23:49 | |
| Ibrahim K. | 0705 ••• 1180 | Bulk order, needs delivery timeline | Reviewing | Today 14:06 | |
| Chioma N. | chioma@•••.com | Wants a quote for a recurring service | New | Website chat | Yesterday 08:12 |
Contact details are partially masked in this sample. Your live sheet holds the full record.
Deployment
Live on your number in 7 to 14 days.
Connect the number
We verify your business and connect your existing WhatsApp Business number through the official API.
Train the knowledge base
Services, pricing, policies, availability, and your top objections become the answers Lexi gives.
Set escalation rules
You decide when a human takes over, and Lexi hands the full thread across the moment it applies.
Go live and log
CRM logging switches on with the agent, so the first conversation is already a row you can work.
Message Lexi yourself.
The demo opens WhatsApp with a test message already written. Ask her anything a customer of yours would ask, and watch how she handles it.
Pricing
WhatsApp deployment is part of the Redesign & AI Upgrade.
₦100,000
one-off report, delivered in 24 hours
- Competitor Gap Analysis
- AI Search Visibility (ChatGPT & Perplexity)
- Speed & Mobile Friction Audit
- Conversion Leak Audit
- 7-Day Fix Roadmap
₦250,000 setup
plus ₦75,000 per month
- Brand new smart website build, mobile first
- Lexi AI sales agent on the site
- SEO and AEO structured schema
- 6-column CRM lead logging
₦275,000 setup
plus ₦75,000 per month
- Everything in the Full Smart Website Build
- Migration of your existing WordPress or static site
- Lexi deployed to your business WhatsApp
- Booking and follow up automation
- Renewal reminders and monthly reporting
Questions
About WhatsApp deployment.
Does it use my existing business number?
Yes. Lexi connects to your existing WhatsApp Business number through the official WhatsApp Business API, so customers keep messaging the number they already know.
Can a human take over a conversation?
Yes. Lexi hands over as soon as a conversation needs a person, whether the buyer asks for one or the question falls outside the knowledge base. Your team sees the full thread before replying.
How does she qualify a buyer's budget?
Lexi asks the qualifying questions your sales team would ask, in your tone, then records the answer as a budget band on the lead row. Your team starts every call already knowing what the buyer can spend.
What happens to leads captured on WhatsApp?
Each conversation writes one row to your CRM with name, contact, enquiry, qualified budget, source channel, and timestamp. Website chat and WhatsApp feed the same sheet.
How long does deployment take?
Typically 7 to 14 days, covering business verification, knowledge base training, escalation rules, and testing against real customer questions.
Nobody should be left on read at 2am.
Put Lexi on your WhatsApp and let every enquiry get an answer while the interest is still warm.